Modern Support Platform

Resolve customer issues faster, together.

AuxiliumDesk is a lightweight helpdesk built for multi-store businesses. Capture tickets, auto-route them to the right agent, track SLAs, and keep every customer conversation in one place.

SLA tracking Multi-store ready Role-based access In-app notifications

Ticket Statuses

∞

Stores Supported

Built-in Roles

24×7

Always On

Features

Everything your support team needs

One tool for ticket intake, assignment, resolution, and reporting.

Ticket Management

Capture, categorize, and track every customer request with status, priority, and SLA deadlines built in.

Smart Agent Routing

Assign agents to categories and let round-robin auto-assignment pick the next available agent on every new ticket.

SLA Tracking

Per-category SLA hours by priority. Overdue tickets are flagged automatically on the list and dashboard.

Multi-Store Support

Scope ticket visibility by store. Assign customers to one or many stores and they only see what belongs to them.

Roles & Permissions

Administrator / Agent / Customer roles plus a per-permission matrix — grant exactly what each person needs.

Live Notifications

In-app bell for every important event + optional email on ticket create, reply, and reassignment.

How it works

Three steps from signup to first reply

Sync your stores

Pull your store list from Sigma POS with one click. Customers get a store identity automatically.

Set up categories & agents

Create ticket categories, assign the agents who should handle each, and tune the SLA hours per priority.

Start resolving tickets

Customers file tickets via SSO. Round-robin picks an agent, the bell rings, and the clock starts ticking.

Built for every role

One system, three perspectives

Administrators

Configure categories, roles, stores, SLA, mail, and branding. Full visibility across every ticket and metric.

Agents

See only tickets assigned to you. Reply, add private notes, change status, and get email alerts on new activity.

Customers

File tickets from Sigma POS via SSO. See every ticket from your store and chat with support in-app.

FAQ

Frequently asked questions

They sign in from your Sigma POS using single sign-on. Their store identity flows through automatically and the ticket is created on their behalf.

When a ticket is created in a category, the system auto-assigns it in round-robin order among the agents linked to that category. Admins can reassign at any time.

An SLA is a response-time commitment per priority (Low / Medium / High). Each category can override the global default — the ticket due_at is computed on creation and flagged "Overdue" if missed.

Yes — once you configure SMTP in Settings → General Settings → Mail Configuration. Customers get email on ticket create and agent reply; agents get email on assignment and customer reply.

Yes. Three built-in roles plus a per-permission matrix for granular control over tickets, customers, agents, categories, articles, reports, roles, and settings.